There are sev­er­al rea­sons one might per­form this ser­vice, a lot of cus­tomers orig­i­nate their film on video, edit their work and out­put their final piece to film neg­a­tives for archiv­ing, show print­ing, or sim­ply to gain some inter­est­ing effects or tex­tures before going back to dig­i­tal again. There are count­less ways this process can be utilized. 

We use a mod­i­fied Oxber­ry ani­ma­tion stand to record a video image to film, frame by frame from a 2K HD Monitor.

A USB key, or HDD con­tain­ing your project file, and a filled out Order Form detail­ing what kind of ser­vice you would need along with any oth­er par­tic­u­lar details. 

We accept cash, per­son­al cheques, Pay­Pal, Inter­ac e‑Transfers, and most major cred­it cards. In-store pick­ups can also pay by debit.

Clients can pay by cred­it card online or by phone. We can  accept per­son­al cheques, Cana­da Post Mon­ey Orders, Bank Drafts, or any oth­er type of Mon­ey Order. Pay­pal is also accept­ed but a 3% Ser­vice Charge will be applied to all Pay­Pal trans­ac­tions. You can also use INTERAC e‑mail mon­ey trans­fers. If pay­ing via Pay­pal or INTERACT e‑mail trans­fer please send them and the required pass­word to our E‑Mail</b>. Any orders mailed with per­son­al cheques will take longer to process and will not ship until full pay­ment is received.

While this pay­ment option is avail­able in some cir­cum­stances, please speak to us about mak­ing arrange­ments pri­or to send­ing your order out. You can Con­tact Us any­time to dis­cuss alter­na­tive pay­ment options.

While it is pos­si­ble if you are ship­ping with­in Cana­da, we high­ly rec­om­mend you do not send cash through the mail. We can­not guar­an­tee that it will get here as parcels can become dam­aged and it can become very dif­fi­cult to guar­an­tee that the cash stays in the par­cel dur­ing ship­ping, for a mul­ti­tude of reasons. 

All bounced cheques will incur all applic­a­ble bank fees charged to our account and will imme­di­ate­ly be placed in arrears on our sys­tem. Until the bal­ance owing is payed no new orders on these accounts will be processed. Fail­ure to prompt­ly sub­mit pay­ment may be sub­ject to addi­tion­al fees and in some cas­es alter­na­tive meth­ods of collection. 

3h. Whilst we can offer deferred pay­ment options to some of our account hold­ers, It is com­plete­ly under our dis­cre­tion whether or not clients qual­i­fy for deferred pay­ments and no orders will be shipped until full pay­ment has been received.

Yes, Please see our price lists in the Ser­vices section.

Sim­ply bring a Valid stu­dent ID when drop­ping off your order, if you are mail­ing an order, please include a pho­to­copy of your Stu­dent ID, if no ID is pro­vid­ed by your insti­tu­tion or you do not have one avail­able at the time of ship­men, please include a stu­dent doc­u­ment (transcript/schedule with your full name and stu­dent num­ber as well as a copy of any Pho­to ID. For Co-Op mem­bers if your insti­tu­tion does not mail out your order on your behalf please include a let­ter from the Co-Op val­i­dat­ing your mem­ber­ship with the cur­rent date and include a pho­to­copy of your Pho­to ID, and con­tact details for the Co-Op you belong to.

All basic lab ser­vices are offered at a dis­count­ed rate for stu­dents and Co-Ops, how­ev­er spe­cial­ty ser­vices are not cov­ered due to the nature of the work involved.

Yes, how­ev­er these orders have to be of sub­stan­tial quan­ti­ty. The size of the dis­count will vary on how much film will be processed. The lab and the indi­vid­ual or orga­ni­za­tion will enter in to an agree­ment that will stip­u­late the amount of film and the rate at which the lab will pro­vide the services. 

Yes, we are always glad to sup­port events, fes­ti­vals, char­i­ties, and any oth­er avenues where the use of Motion Pic­ture film will be pro­mot­ed. If you would like more infor­ma­tion please Con­tact Us.

This depends on the type of work involved, as well as demand, most orders will take between 5–10 Busi­ness days to be com­plet­ed, but this an aver­age. We treat each project equal­ly and work on them accord­ing to the order in which they arrive. We do not have a rush ser­vice but try our best to accom­mo­date all of our customer’s deadlines. 

No, we treat everyone’s projects equal­ly. We do not believe that pay­ing slight­ly more makes anyone’s project more impor­tant than the rest. 

There could be a vari­ety of rea­sons. First please make sure you check the track­ing of your pack­age reg­u­lar­ly to see if any prob­lems have occurred dur­ing ship­ping. Delays may have also occurred whilst work­ing on your project. Please Con­tact Us so that we can look into any delays or prob­lems on your order.

Once our work on your project is com­plete we would for­ward the invoice out­lin­ing our work and the charges, this is a sig­nal your work is ready! 

Yes, we do pro­vide the forced pro­cess­ing of film here. We can push or pull up to four stops in either direc­tion. How­ev­er there are extra charges asso­ci­at­ed with this, due to the time and resources it takes. If inter­est­ed please ask for the details. thanks! 

We would also advise that in sit­u­a­tions of actu­al under­ex­po­sure, although films these days are quite for­giv­ing, there is no way to force an image out of your film if there is not one there to begin with… 

Yes, we pro­vide these tests free of charge, how­ev­er if same day ser­vice is required for these tests, charges will apply and we require ample notice in order to accom­mo­date these requests. Please Con­tact Us for more details. 

Yes, we require ample notice in order to accom­mo­date these requests. Please Con­tact Us for more details. 

Yes, please con­tact us for more details.

You can post them to our address using your local post office or any oth­er for of Inter­na­tion­al Express Couri­er (FED-EX, DHL, UPS, ETC). Please include a print­ed Order Form.

Remem­ber to state clear­ly on the invoice & bill of lad­ing  that these goods are being import­ed for fur­ther pro­cess­ing & return­ing to the coun­try of ori­gin: No sale, No Charge, declared cost for Cus­toms pur­pos­es only, terms of sale DDP (Deliv­er Duty Paid). Nia­gara Cus­tom Lab may bill you for any import costs incurred.

Please note that inter­na­tion­al ship­ping can take sev­er­al weeks to get here depend­ing on the loca­tion and ser­vice you choose. Track your ship­ment reg­u­lar­ly as delays can hap­pen when it arrives in Canada.

We pre­fer arrange ship­ping to any Express Couri­er account that you pro­vide (Express Couri­er (FED-EX, DHL, UPS, ETC). Please include the com­pa­ny and account num­ber to be used on the “Order Infor­ma­tion” sec­tion on our Order Form.

If you includ­ed a com­plet­ed return express couri­er way­bill, please ensure you make note of the track­ing num­ber on the return way­bill. If you have sent postage or we are billing you for ship­ping we can for­ward that infor­ma­tion along once your film has shipped pro­vid­ed that you have includ­ed an e‑mail address on our Order Form.

You can pro­vide an inter­na­tion­al express couri­er way­bill (ship­ping slip) with your return address and cred­it card infor­ma­tion filled out so that the ser­vice provider can bill the ship­ping and cus­toms charges to your cred­it card. Just include it with your pack­age when you send it. Please include a note stat­ing “Cred­it card info on attached way­bill” on the “Order Infor­ma­tion” sec­tion of our Order Form/b>. Alter­na­tive­ly you could sim­ply ask we bill your cred­it card for ship­ping, and add your cred­it card infor­ma­tion (CC Num­ber & Expiry Date) on the order form, as well as type of ser­vice required (Next Day, Next Day AM, Sat­ur­day Deliv­ery, Econ­o­my) unless oth­er wise stat­ed we will use Fed-Ex couri­er ser­vices. Some couri­ers will not accept cred­it card and ser­vice lev­el, price and cus­tom charges will vary from couri­er to courier.

Yes, we can accept some forms of inter­na­tion­al postage stamps. Esti­mates will change depend­ing on ship­ping weight and size of return par­cel, this can cause major delays if not enough postage is includ­ed with your ship­ment. Please men­tion stamps will be includ­ed in the “Order Infor­ma­tion” sec­tion on our Order Form. This method requires us to ship using Cana­di­an Postal ser­vices which can take sev­er­al weeks to arrive and can offer very lim­it­ed track­ing which is why we do not often rec­om­mend it. 

Yes. We would require set­ting up an account with you. Please see the “Set­ting Up an Account” (if pos­si­ble hyper­link to that FAQ sec­tion) sec­tion for more infor­ma­tion. Please men­tion that an account will be billed, and what type of ser­vice you require in the “Order Infor­ma­tion” sec­tion on our Order Form (hyper­link). For 1–5 day inter­na­tion­al deliv­ery we use Fed Ex expe­dit­ed ser­vices. We can also use Fed-Ex Inter­na­tion­al Econ­o­my. We can use inter­na­tion­al ship­ping with Local Postage ser­vices. This ser­vice lev­el can take sev­er­al weeks to arrive and track­ing can be very lim­it­ed unless shipped via Air Mail, which has strict size and weight lim­i­ta­tions, and lacks appro­pri­ate track­ing options, which is why we do not often rec­om­mend it. Fed-Ex Econ­o­my inter­na­tion­al is usu­al­ly com­pa­ra­ble in price. 

This real­ly depends on the type of ser­vice pro­vid­ed, and is entire­ly depen­dent on size and weight. There is no effec­tive way to pro­vide an accu­rate esti­mate, while using the cost of ship­ping to us as a ref­er­ence can be help­ful, it is not rec­om­mend­ed as it can often lead to under­es­ti­mat­ing the cost of return ship­ping and again will cause major delays. Cus­toms charges and tax­es can also become a prob­lem depend­ing on where and how pack­ages are sent. Again we rec­om­mend using express couri­ers as this guar­an­tees that your film will not get lost or delayed at customs.

You can post them to our address using Cana­da post or any oth­er for of Nation­al Express Couri­er (FED-EX, PUROLATOR, CANPAR, ETC). Please include a print­ed Order Form or send us an E‑Mail with an attached PDF of the com­plet­ed order form. Most peo­ple ship using Cana­da Post Pre­paid Envelopes.

You can send more than one enve­lope at a time, and bun­dle them togeth­er at a local Post office. If you send them as sep­a­rate packs and drop them off at a Post Box they may not arrive togeth­er, or at the same time. You could also pack them as a sin­gle large par­cel in a box or con­tain­er at the Post Office.

For Nation­al return postage we pre­fer a return, self-addressed Cana­da Post Pre­paid Envelopes. You can pur­chase these at any Postal Out­let and include them when you mail your film in to us. Make sure when pur­chas­ing the return pack­age you leave ample room to fit your mate­ri­als, as well as mak­ing sure you fill out the return address on the return enve­lope. Alter­na­tive­ly we can arrange ship­ping to any Express Couri­er account that you pro­vide (FED-EX, PUROLATOR, CANPAR, ETC). Please include the com­pa­ny and account num­ber to be used on the “Order Infor­ma­tion” sec­tion on our Order Form.

If you includ­ed a return pack, or have enclosed a com­plet­ed return express couri­er way­bill, please ensure you make note of the track­ing num­ber on the return envelope/waybill. If you have sent postage or we are billing you for ship­ping we can for­ward that infor­ma­tion along once your film has shipped pro­vid­ed that you have includ­ed an e‑mail address on our Order Form.

Some­times the mate­ri­als sent will either not fit or will be too heavy to send through a Cana­da Post Pre­paid Enve­lope. This can cause major delays. A good rule of thumb is to see if the entire­ty of your sealed pack­age would fit in to the return mail­er you pro­vid­ed. If this does not look to be the case then you will need to pro­vide a larg­er pre­paid pack, or include more than one return pack. 

You can pro­vide an express couri­er way­bill (ship­ping slip) with your return address and cred­it card infor­ma­tion filled out so that the ser­vice provider can bill the ship­ping and cus­toms charges to your cred­it card. Just include it with your pack­age when you send it. Please include a note stat­ing “Cred­it card info on attached way­bill” on the “Order Infor­ma­tion” sec­tion of our Order Form. Alter­na­tive­ly you could sim­ply ask we bill your cred­it card for ship­ping, and add your cred­it card infor­ma­tion (CC Num­ber & Expiry Date) on the order form, as well as type of ser­vice required (Next Day, Next Day AM, Sat­ur­day Deliv­ery, Econ­o­my) unless oth­er­wise stat­ed we will use Fed-Ex couri­er ser­vices. Some couri­ers will not accept cred­it card, and ser­vice lev­el and price will vary from couri­er to courier.

Yes, we can accept postage stamps only. Pur­chas­ing an enve­lope and pay­ing for postage at your local Post Office will often not go through their sys­tem, as the track­ing of the par­cel needs to be gen­er­at­ed from our local Post Office, which is why self-addressed Cana­da Post Express Pre­paid Envelopes are pre­ferred. Esti­mates will change depend­ing on ship­ping weight and size of return par­cel, this can cause major delays if not enough postage is includ­ed with your ship­ment. Please men­tion stamps will be includ­ed in the “Order Infor­ma­tion” sec­tion on our Order Form.

Yes. We would require set­ting up an account with you. Please see the “Set­ting Up an Account” sec­tion below under “Billing” for more infor­ma­tion. Please men­tion that an account will be billed, and what type of ser­vice you require in the “Order Infor­ma­tion” sec­tion on our Order Form (hyper­link). For next day deliv­ery we use Fed Ex overnight. 2–4 Day Deliv­ery we use Cana­da Post XPRESSPOST. We can also use Fed-Ex 3 day econ­o­my or Cana­da Post Expe­dit­ed Par­cel ser­vices for 3–7 day delivery. 

This real­ly depends on the type of ser­vice pro­vid­ed, and is entire­ly depen­dent on size and weight. There is no effec­tive way to pro­vide an accu­rate esti­mate, while using the cost of ship­ping to us as a ref­er­ence can be help­ful, it is not rec­om­mend­ed as it can often lead to under­es­ti­mat­ing the cost of return ship­ping and again will cause major delays.

We can out­put to most major file types, includ­ing Apple ProRes, DNx­HD, TIFF, OpenEXR, DPX, and DCP. Our stan­dard out­put is Apple ProRes 422.

We can scan all small gauge for­mats, includ­ing 8mm, Super 8, 9.5mm, 16mm, and Super 16.

Film­mak­ers should include an ade­quate hard dri­ve with the footage sub­mit­ted for any scan­ning order. This hard dri­ve should be either backed up or emp­ty. Nia­gara Cus­tom Lab is not respon­si­ble for any data loss.

We sug­gest a ratio of 16GB per 100′.

Nia­gara Cus­tom Lab can source a dri­ve with suf­fi­cient space and include it in your invoice.

Nia­gara Cus­tom Lab will store your files for two weeks after the order has shipped, though we may hold the files longer by request.